Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, company name, billing information, and any time tracking or invoicing data you enter into HelmBill.

We also automatically collect certain information when you use our service, including your IP address, browser type, operating system, device information, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

• Provide, maintain, and improve the HelmBill service
• Process transactions and send related information (invoices, receipts, confirmations)
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest (AES-256) and in transit (TLS 1.3). We implement row-level security to ensure your data is isolated from other users. We conduct regular security audits and follow industry best practices for data protection.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only with service providers who assist us in operating our platform (e.g., payment processors, hosting providers), and only to the extent necessary for them to perform their services.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information at any time
• Export all your data (time entries, invoices, client records) in CSV or PDF format
• Request a complete copy of all data we hold about you
• Opt out of non-essential communications
• Close your account and have your data permanently deleted within 30 days

6. Data Retention

We retain your account data for as long as your account is active. When you delete your account, we permanently remove all personal data within 30 days, except where we are legally required to retain certain records (e.g., financial transactions for tax compliance).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@helmbill.app.